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Privacy and Terms of Use

Legal Information

Allegro Hotel d.o.o.

Tržaška cesta 42, 1000 Ljubljana, Slovenia

Tax Number: SI-10834150
Company Registration Number: 5853834000

This privacy policy applies to the website www.allegrohotel.si. In it, we define the principles of processing and storing personal data provided by users in connection with their use of the services offered by Allegro Hotel d.o.o.

Allegro Hotel d.o.o. will update the data on the website with necessary diligence and strive to ensure the accuracy of the data but assumes no responsibility for the accuracy and completeness of the data.

All users use the published content at their own risk. Neither Allegro Hotel d.o.o. nor any other legal or natural person involved in the creation and development of this website shall be liable for any damages arising from access to, use of, or inability to use the information on these web pages or for any errors or deficiencies in their content.

All information and images contained on the Allegro Hotel d.o.o. website are subject to copyright protection or other forms of intellectual property protection within the legal framework. Allegro Hotel d.o.o. reserves the right to change the content of this website at any time, in any way, and for any reason without prior notice. It does not assume responsibility for any consequences of such changes.

Complaints and Grievances

The guest should inform the responsible representative of Allegro Hotel on-site about any irregularities or deficiencies in the service. If, based on the content, the complaint could have been resolved on-site (such as insufficient cleanliness of the room, equipment, room location, etc.) but the guest did not report the issue on-site and did not inform the responsible person of the irregularity, it is considered that the guest has agreed to the inadequately performed service and has thereby lost the right to file subsequent complaints requesting a reduction in the price of the service or compensation for damages.

Final Provisions

  • The content published on the Allegro Hotel website is the property of Allegro Hotel d.o.o. and may not be copied, reproduced, or otherwise distributed.
  • Allegro Hotel d.o.o. is not responsible for occasional website malfunctions, potential inaccuracies of information, or any damage resulting from the use of inaccurate or incomplete information.
  • Allegro Hotel d.o.o. and other legal or natural persons involved in the creation and development of this website are not liable for any damages arising from access to, use of, or inability to use the information on this website or for any errors or deficiencies in its content. Additionally, Allegro Hotel d.o.o. reserves the right to change the content.
  • Any communication, including questions, answers, comments, and suggestions regarding information about Allegro Hotel, is not confidential, and therefore, Allegro Hotel d.o.o. has no obligation to protect it; Allegro Hotel d.o.o. may freely copy, use, distribute, and disclose your messages.
  • The Allegro Hotel website may contain technical inaccuracies and errors. Corrections can be made at any time without prior notice.
  • This is a Slovenian website and is subject to Slovenian legislation. Allegro Hotel d.o.o. will disclose all information about your use of the website, including your personal information, without your permission if required by law or in the event of an investigation or protection against harmful purposes for Allegro Hotel guests, visitors, employees, property (including this website), or otherwise.
  • If you have any questions about the terms of use, please email info@allegrohotel.si.
  • In the event of a dispute between the parties, the court in Ljubljana has jurisdiction.

Complete Privacy Policy on the Website

  • Browsing and website usage data, including the type of web browser and operating system you use, your IP address, the date and time of your connection to our website, the number of sessions, and your geographical location in connection with third-party mapping services. Providing this information is voluntary. If you do not provide the data, you will not be able to use our website.
  • Contact information, including your name and email address, phone number, and the message you sent to us. Providing this information is voluntary. If you do not provide the data, we will not be able to identify you or respond to your inquiry or request.

When you provide us with your personal contact information, you must ensure that (i) you are authorized to provide this information; (ii) you have informed your contact person(s) about the content of this notice; and (iii) you will ensure the accuracy and update your personal contact information after you have provided it to us.

What is the legal basis for data processing?

The operation of all website functions is ensured by the following cookies:

  • Required cookies enable the website to be used by allowing basic functions such as site navigation and access to pages available to logged-in visitors. Without these cookies, the website will not function properly.
  • Statistical cookies are necessary to monitor your visit to the website in order to improve the user experience.

A detailed description of each cookie and its installation time is provided in the following table:

Category I - Essential Cookies

Cookie Name
Description
Validity
Service
Cookie Name cc_cookie
Description The Cookie Consent is intended to alert users about the use of cookies on the website.
Validity 1 year
Service hotel-allegro.si
Cookie Name XSRF-TOKEN
Description Cookie intended for security reasons
Validity 2 hours
Service hotel-allegro.si
Cookie Name hotel_allegro_session
Description Cookie intended for security reasons
Validity 2 hours
Service hotel-allegro.si
Cookie Name PREF, use_hitbox, VISITOR_INFO1_LIVE, YSC
Description These cookies are loaded when viewing or sharing a video. They enable detection of user's available bandwidth, view count, and video sharing.
Validity 1 day to 5 years
Service YouTube
Cookie Name Td
Description Records statistical data about user behavior on the website. The website operator uses them for internal analytics.
Validity 1 session
Service Google

Category II - Analytical Cookies

Cookie Name
Description
Validity
Service
Cookie Name _ga
Description Registers a unique identity (ID), which is then used to create statistical data on how the visitor uses the website.
Validity 2 hours
Service Google Analytics
Cookie Name Ga_code
Description The Google Analytics application uses a cookie to regulate the number of requests.
Validity 2 hours
Service Google Analytics

How long do we retain your data?

We may retain personal data for as long as necessary to fulfill the purposes for which it was collected or until the individual withdraws their consent. Upon written withdrawal of consent by the user, the data will be deleted.

Your Rights

You are entitled to exercise the following rights:

  • Right to access: you have the right to find out whether we have your personal data and, in that case, to request information about what personal data we have. We must also answer questions such as - among others - why we use your personal data, specify details about the data we have, and to whom we have provided access to the data. However, this is not an absolute right, and the interests of other individuals may limit your right to access.
  • Right to rectification: upon your request, we must correct incorrect personal data or complete incomplete personal data.
  • Right to erasure (right to be forgotten): upon request of the data subject, we must erase personal data in certain cases.
  • Right to restriction of processing: upon request of the data subject, we must restrict the use of personal data in certain cases. In such cases, we may only use the data for limited specific purposes, as determined by law.
  • Right to data portability: in certain cases, you have the right to receive your personal data, which we have access to, in a structured, commonly used, and machine-readable format, and then you have the right to transmit this data to another party without our objection.
  • Right to object: you have the right to object at any time to the processing of your personal data by us on grounds relating to your particular situation, which may require us to no longer process your personal data for those purposes. If you have the right to object and you exercise it, and your objection is justified, we will no longer process your personal data for these purposes. Exercising this right is free of charge.
  • Right to lodge a complaint: in case of alleged infringement of the GDPR, you also have the right to lodge a complaint with the competent supervisory authority in a particular Member State where you reside. If you reside in Slovenia, this is the Information Commissioner's Office: https://www.ip-rs.si/.

Validity

The effective date of this privacy policy is September 2021. This document may be subject to change without prior notice.